Give Your Customers the Answers They Deserve – Instantly

IA Bi Kuma helps you provide excellent customer service 24/7. Answer questions instantly, understand what customers need, and make your support team more effective.

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Always Available
85% Happier Customers
Instant Responses
Safe & Secure

As your business grows, it becomes harder to reply to everyone. Missed appointments, repetitive questions, and unanswered messages can cost you time, money, and even customers.

Finding it hard to keep up with every customer message?

Let IA Bi Kuma take over. Our intelligent assistant replies to your customers 24/7, in your own words and tone. You receive a clear summary of the conversation and the actions to take.

Use Cases

Discover how IA Bi Kuma can transform customer service across different industries

Restaurants

IA Bi Kuma can chat with your customers to present menus, give culinary recommendations, and take orders and reservations. It can collect payment proofs and send complete summaries via WhatsApp so you focus on cooking, not conversations.

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Medical Clinics

IA Bi Kuma can guide patients through appointment booking, check availability against your schedule, and collect symptoms and medical history. It can send automatic reminders and prepare pre-filled files for each consultation.

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Online Retailers

IA Bi Kuma can showcase your products with photos and descriptions, help choose sizes/colors, and calculate shipping costs by zone. It can collect complete orders with addresses and automatically generate your delivery slips.

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Banks

IA Bi Kuma can explain your banking services, guide through account opening procedures, and collect required documents (ID photos, proof documents). It can schedule advisor appointments and pre-qualify credit applications.

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Government Ministries

IA Bi Kuma can direct citizens to the right services, explain procedures step-by-step, and verify all documents are ready before travel. It can reduce unnecessary trips and improve citizen satisfaction.

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Transport Companies

IA Bi Kuma can provide real-time schedules, book seats based on availability, and collect Mobile Money payments. It can handle cancellations, process refunds, and send electronic tickets directly to travelers.

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Telecom Companies

IA Bi Kuma can diagnose network issues by area, guide technical troubleshooting step-by-step, and activate/deactivate services on request. It can process billing complaints and suggest plans adapted to customer usage.

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Insurance Companies

IA Bi Kuma can collect all accident details with photos, testimonials, and GPS location. It can calculate insurance quotes based on profiles, explain important clauses, and assist with complete claim declarations.

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Universities

IA Bi Kuma can answer program and admission questions, guide application steps, and schedule appointments with advisors. It can support campus services like registrations, payments, and orientation.

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Transport Companies

IA Bi Kuma can provide real-time schedules, book seats based on availability, and collect Mobile Money payments. It can handle cancellations, process refunds, and send electronic tickets directly to travelers.

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Microfinance

IA Bi Kuma can explain savings and loan products, run eligibility pre-checks, and collect required documents. It can track repayments, send reminders, and prepare applications for review.

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NGOs

IA Bi Kuma can inform communities about programs, collect beneficiary requests, and verify eligibility. It can register volunteers and donors and generate structured reports for your teams.

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Why Choose IA Bi Kuma?

We help you turn great customer service into your biggest advantage

Happier Customers

Give your customers instant answers anytime, day or night. They'll love the quick help!

Save Money

Handle 80% of customer questions automatically and cut your support costs in half.

Work Smarter

Let AI handle the routine questions so your team can focus on what really matters.

Made Just for You

Our AI learns your business inside and out, giving answers that sound just like your team would.

Stay Informed

Get helpful email reports that show you what's working and what could be better.

Speak Every Language

Talk to customers in the language they prefer. Our AI speaks multiple languages fluently.

What We Can Do For You

See how we help your business succeed every day

Always-On Customer Help

Our smart assistant answers your customers' questions instantly, any time of day. It gets smarter with every conversation, giving better answers over time.

  • Instant responses
  • 24/7 availability
  • Multi-channel integration
Support client IA 24/7

Simple Control Center

See all your customer conversations in one easy-to-use place. Track how things are going and spot ways to make your service even better.

  • See everything at once
  • Live updates
  • Reports made for you
Tableau de bord unifié

Smart Reports

Learn valuable things about your customers and keep improving your service.

  • Read customer feelings
  • Spot what's trending
  • Get helpful suggestions
Analyses et insights IA

Fits Right In

Works perfectly with tools you already use (CRM, chat, email).

Make It Your Own

Set up the AI to match your brand and how you work.

Keep It Safe

Your data stays protected with world-class security standards.

Pricing That Makes Sense

Pick the plan that works best for your business

Starter

25 000 F CFA /mois
  • Less than 100 discussions
  • Up to 3 support categories
  • Bot and support script customization
  • Fast 24/7 support
Monthly 25 000 F CFA
Annual 237 500 F CFA Save 62,500 F CFA
Monthly Annual
Populaire

Professional

100 000 F CFA /mois
  • Up to 800 discussions
  • Automatic analysis
  • Up to 5 support categories
  • Fast 24/7 support
  • Bot and support script customization
Monthly 100 000 F CFA
Annual 950 000 F CFA Save 250,000 F CFA
Monthly Annual

Enterprise

350 000 F CFA /mois

Everything you need for larger teams

  • Up to 2,500 discussions/month
  • Unlimited automatic analysis
  • Automatic email sending of selected categories
  • Unlimited support categories
  • Priority fast 24/7 support
  • Use of the most advanced AI model
Monthly 350 000 F CFA
Annual 3 325 000 F CFA Save 875,000 F CFA
Monthly Annual

Unlimited

To discuss

Contact us for a tailor-made support

  • Unlimited discussions
  • Unlimited automatic analysis
  • Automatic email sending of selected categories
  • Unlimited support categories
  • Priority fast 24/7 support
  • Use of the most advanced AI model
  • Use chatbot on your website
  • Use chatbot on your mobile app
  • Use chatbot in Messenger
Nous contacter

Ready to Make Your Customers Happier?

Start today and see how much better customer support can be with IA Bi Kuma.

Start my free trial

Frequently Asked Questions

Everything you need to know about IA Bi Kuma

What do I need to get started?

You just need an internet connection and a WhatsApp Business account (optional). Our team accompanies you in the complete configuration of your AI assistant.

Do you offer a trial period?

Yes absolutely, you can try the solution for free for 7 days, with no commitment.

How is the AI trained for my business?

We use your existing support scripts, your FAQ, and your internal documents to train the AI to respond like your team would. The system continuously improves through machine learning.

How long does it take to set up the solution?

Initial setup generally takes between 24 and 48 hours. This includes configuring your account, WhatsApp integration, and initial AI training with your data.

Is integration with my existing tools possible?

Yes! IA Bi Kuma works great with most CRMs, help desk systems, and databases. We have easy connectors to get you set up quickly.

How can I track the AI's performance?

Our simple dashboard shows you everything: how conversations are going, response times, customer happiness, common questions, and more. We can also email you regular reports.

What happens if the AI can't answer a question?

When the AI isn't sure, it passes the conversation to your team or suggests helpful resources. You decide how and when this happens.

Is my data secure with IA Bi Kuma?

Absolutely! Your data is stored on secure servers with top-level encryption. We follow all data protection rules (GDPR, CCPA) to keep your information safe.

Can I customize the AI's tone and response style?

Yes! You can set the tone, style, and personality to match your brand perfectly. You can even give your AI assistant a name.

Let's Talk

Ready to give your customers better support? We'd love to help you get started.

Address

Wemtenga, Ouagadougou, Burkina Faso

Phone

+226 77 46 63 00

Email

contact@e-faso.com

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IA Bi Kuma Helper

Try It Out

Enter your email and pick an assistant to see how it works

These are demo assistants using sample data to show you what IA Bi Kuma can do. Questions? Contact us at +22677466300 on WhatsApp.

IA Bi Kuma

Assistant virtuel

Bonjour ! Je suis l'assistant IA Bi Kuma. Comment puis-je vous aider aujourd'hui ?

Maintenant

Ceci est une démo. Pour un vrai service, contactez le 22677466300 sur WhatsApp.